Returns and Exchanges
Conditions for returns and exchanges
— We hope that you are delighted with your purchases from Emmett London. To give you peace of mind in your purchase, however, we offer a no-questions returns service on all orders without alterations. Simply return your item within 28 days of date of purchase and we will offer a refund or exchange. (For items bought at sale prices, the returns period is 14 days.)
— If you have any questions regarding returns and exchanges please contact us on firstname.lastname@example.org
or call 020 7351 7529.
Shirts with Alterations
Shirts with alterations (shortened sleeves, etc) are hand-adjusted to your requirements by our tailor. As a result, they are not resaleable, and we are therefore unable to offer a refund on these items, except (of course) in the exceptionally rare case of faults with the garment. If you are unsure about ordering a shirt with alterations, please contact us: email@example.com
or 020 7351 7529.
How to Return items
— Please return item using original postage box and packing materials with a copy of invoice.
— Please include a short note detailing reason for return and whether you wish to arrange an exchange or refund. Please also include telephone number and email address.
— The cost of the return is borne by the customer.
— Emmett London cannot be liable for and item returns that are lost or misdirected that is why we recommend all returns are recorded and trackable.
How to Return Online Purchases in store.
We welcome any returns or exchanges that meet the conditions described above in any of our stores.