Delivery & Returns

Delivery Charges

UK

Free delivery on all orders

Next Day
Please allow an extra 3 days for alterations
Orders placed on weekends, bank holidays, or after 1pm will be shipped the following working day.
Please note that during sale periods and other busy times shipping times may be delayed.

Europe (EU zone)

Orders up to £250 - £12.00
Orders over £250 - Free

1 - 2 Days
Please allow an extra 3 days for alterations
Orders placed on weekends, bank holidays, or after 2pm will be shipped the following working day.
Please note that during sale periods and other busy times shipping times may be delayed.

Europe (non-EU zone)

Orders up to £250 - £13.00
Orders over £250 - Free

2 - 3 Days
Please allow an extra 3 days for alterations
Orders placed on weekends, bank holidays, or after 2pm will be shipped the following working day.
Please note that during sale periods and other busy times shipping times may be delayed.

The customer will be liable for any customs & excise charges.

USA, Canada & Mexico

Orders up to £250 - £15.00
Orders over £250 - Free

1 - 3 Days
Please allow an extra 3 days for alterations
Orders placed on weekends, bank holidays, or after 2pm will be shipped the following working day.
Please note that during sale periods and other busy times shipping times may be delayed.
The customer will be liable for any customs & excise charges.

Rest of the world

Orders up to £250 - £25.00
Orders over £250 - Free

2 - 7 Days
Please allow an extra 3 days for alterations
Orders placed on weekends, bank holidays, or after 2pm will be shipped the following working day.
Please note that during sale periods and other busy times shipping times may be delayed.

Important information on worldwide customs and import duties

Any customs or import duties are charged by local customs agencies once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting. Please note that this is the reason customers outside the European Economic Area receive a 20% VAT discount.

If any parcels are returned to us due to customs charges being higher than expected, we reserve the right to deduct from your refund any costs we incur.

Click & Collect

Emmett London's Click & Collect service allows customers to order their items online and collect them from any Emmett store. Click & Collect orders will generally be ready for collection approximately 3-5 working days after an order is placed. Customers will be notified via phone or email when their items are ready for collection.
Please note that during sale periods and other busy times shipping times may be delayed.

Conditions for returns and exchanges

If you are not completely satisfied with an item purchased at www.emmettlondon.com you can return it to us within 28 days of receipt of items. We will only accept items which have not been worn, damaged or have been previously altered (e.g. sleeves shortened.) The product must be returned with all labels and packaging in tact.

For SALE items please note that you will only be legible for an exchange or a credit note within 14 days of receipt of purchase. For overseas purchases, proof of shipment must be provided. As with non-sale items, we will only accept items which have not been worn, damaged or have been previously altered (e.g. sleeves shortened.) The product must be returned with all labels and packaging intact.

How to return items

Please return items to 380 Kings Road, SW3 5UZ using original postage box and packing materials with copy of invoice. The cost of the return is borne by the customer.

Emmett London cannot be liable for any items returns that are lost or misdirected. This is why we recommend all returns are recorded and trackable.

Online purchases returned in store

We welcome any returns or exchanges that meet the conditions described above in any of our stores.

Returned or exchanged items must be accompanied by the original invoice including swing ticket and completed returns form.

If you have any questions regarding returns and exchanges, please contact us at info@emmettshirts.com or call 0207 351 7529

Note that sale items are exchange only, this does not affect your statutory right.

Items returned without a receipt/invoice are eligible for store credit at the current price of item.